Delivery / Collection / Reservation Policy

Last updated: 09-07-2026

At The Tilted Barrel Bar & Grill, we aim to provide an exceptional dining experience for all guests, whether you are dining in, collecting, or ordering for delivery. Please read this policy carefully to understand our procedures and expectations. By using our services, you agree to our Terms & Conditions and Privacy Policy.

Definitions and Key Terms

Company: refers to The Tilted Barrel Bar & Grill.
Service: refers to the delivery, collection, and reservation services provided by The Tilted Barrel Bar & Grill.
User/Customer: refers to any person or entity using our services.
Order: refers to any request for food or services placed by a user.
Personal Data: as defined in our Privacy Policy.

1. Reservations

Reservations are recommended and may require card details or a deposit during peak periods. We kindly request at least 24–48 hours' notice for any cancellations or amendments to avoid potential charges. Cancellations made less than 24 hours in advance may incur a cancellation fee. Deposits for large group bookings or special events are generally non-refundable.

Please be aware that tables may be released after 15 minutes of late arrival without prior notice. If you are running late, please contact us as soon as possible so we can do our best to accommodate you.

2. Delivery & Collection

We offer both delivery and collection services. Customers are responsible for providing accurate contact and collection details at the time of ordering. Please ensure your delivery address, phone number, and any access instructions are correct before completing your order, as we are unable to redirect orders once they are in preparation or in transit.

We currently offer delivery within a select radius of our restaurant located at 33 High Street, Princes End, Tipton, West Midlands, DY4 9HU. Delivery availability is determined at checkout based on your postcode. If your address falls outside our current delivery zone, we unfortunately cannot fulfil the delivery request at this time.

Once orders have been collected or delivered, responsibility for storage, reheating, and food handling transfers entirely to the customer. Please review your order at the point of collection or upon delivery. In the unlikely event that your order is damaged, incomplete, or incorrect, please contact us within 1 hour of receiving it. See our Refund Policy for more details.

3. Order Accuracy & Customer Responsibility

It is the customer's responsibility to review their order at the point of collection or upon delivery. If your order is damaged, incomplete, or incorrect, please contact us within 1 hour of receiving it. You can reach us at:

Email: [email protected]
Phone: 0121 493 4907

Please provide your order number, a description of the issue, and photographic evidence where possible. We will assess the situation and offer an appropriate resolution in accordance with our Refund Policy.

4. Estimated Times

Estimated collection and delivery times are provided as guidance only and may vary during busy periods. The Tilted Barrel Bar & Grill is not liable for delays caused by circumstances beyond our control, including but not limited to high order volumes, severe weather, or road closures.

5. Allergies & Dietary Requirements

Please inform us of any allergies or dietary requirements at the time of booking or ordering. While we take every precaution to accommodate your needs, we cannot guarantee an allergen-free environment as our kitchen handles a variety of ingredients. Customers with severe allergies are advised to exercise caution.

6. Privacy & Data

We are committed to safeguarding your personal data in accordance with our Privacy Policy. By placing an order or making a reservation, you consent to the collection and use of your information as described therein. We use your data to process orders, reservations, and to improve our services. For more information on how we handle your data, please review our Privacy Policy.

7. Contact Us

If you have any questions or concerns about this policy, please do not hesitate to get in touch with us:

Email: [email protected]
Phone: 0121 493 4907
Address: 33 High Street, Princes End, Tipton, West Midlands, DY4 9HU